Terms & Conditions
By using this website (castablue.com) and/or placing an order through our purchasing system, you agree to be bound by these terms and conditions outlined below. By using this website you indicate that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.
Please read the terms and conditions outlined here carefully before using this website or making a purchase. lease feel free to contact us if there is anything that you are unsure about.
None of these Terms and Conditions affect your statutory rights.
Product condition and specification
The items we sell are vintage and pre-used or pre-owned. The majority of our pieces are professionally restored or upholstered but are likely to retain evidence of wear and tear. We do our best to describe their condition and provide photographs, however, if you require further clarification please contact us before purchasing. We are very happy to answer any questions you may have so you can make an informed decision before committing to buy.
Electrical items will be checked by us prior to being sent out, but they do not come with guarantees or certificates and we cannot guarantee they pass current regulations. If you are unsure you should have the item checked by a professional before you use it. We cannot be held responsible for accidents or injury caused by products purchased from us.
As our soft furnishings are used and in some cases very old, we cannot guarantee they meet current fire regulations. You should satisfy yourself with having non compliant furniture in your home before making a purchase. If we have reupholstered an item we will state if it meets current fire regulations.
We provide dimensions for all of our products, but we cannot guarantee exact accuracy. If you need additional measurements, please contact us and we will try and provide more detailed information.
We cannot be held responsible if an item is too big for your access or does not fit in its intended space. We strongly recommend that you check access to all areas before making a purchase.
Please note: Items cannot be returned because they are the wrong size or do not fit in the intended space.
Pricing
All prices displayed on the website are in pound sterling (£) and do not include delivery. Please see individual items for delivery costs and check our Delivery Information page.
Payments
We accept credit/debit card payments for purchasing through our website. We also accept Bank Transfer/BACS or cash on collection for local pick up. Please contact us prior to purchasing if you wish to arrange bank transfer or pay cash.
Privacy Policy
Thank you for visiting our website! As with all web-shops we have a Privacy Policy in place which you can read in full below. It may sound complicated, but to put it simply, your personal information is of the upmost importance to us and we will treat it respectfully and securely. We also want to emphasise that we don’t and won’t ever sell your Personal Information to any third parties. Please read ALL of our Privacy Policy as this forms part of our website terms and conditions. If you require further information or have any questions then please don’t hesitate to contact us.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.castablue.com (the website).
OUR GDPR PRINCIPLES
Data is processed lawfully, fairly and in a transparent manner
Data is obtained for specified, explicit and legitimate purposes
Data processed is adequate, relevant and limited to what is necessary
Data is accurate and kept up to date, where applicable
Data is not kept for longer than necessary
Data is processed to ensure appropriate security of personal data
INFORMATION COMMISSIONER’S OFFICE (ICO)
The ICO is the UK’s independent authority that promotes openness of public information and protection of private information. You have the right to contact them should you wish.
Details can be found on their website: https://ico.org.uk/
PERSONAL INFORMATION WE COLLECT
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Informationâ€.
We collect Device Information using the following technologies:
– “Cookies†are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files†track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beaconsâ€, “tagsâ€, and “pixels†are electronic files used to record information about how you browse the website.
Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Informationâ€.
When we talk about “Personal Information†in this Privacy Policy, we are talking both about Device Information and Order Information.
YOUR RIGHTS – ACCESS TO & ACCURACY OF YOUR DATA
If you are a European resident you have rights relating to how we use and hold your personal information. This includes:- The right to access the personal information that we hold about you.- The right to change or rectify the personal information that we hold about you. – The right to stop email marketing. We will always try to ensure that the personal information we hold about you is accurate and relevant. However, you may ask us to correct or remove information you think is inaccurate at any time. If you want to exercise your rights, or change the information that we hold about you, please contact us at: privacy@castablue.com, or write to us at the address provided at the bottom of this policy/page.
Please note that it may take up to 3 weeks to process and update your data request/change/removal.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
CONSENT TO EMAIL MARKETING
You will only receive marketing emails from Casta Blue if you have ‘signed up’ or ‘opted in’ to receive them. These include e-newsletters, stock updates, promotions or news that we send out from time to time. Every email that you receive from us will include the option to unsubscribe (at the bottom of each email). You can also unsubscribe from these emails at any time by e-mailing us.
– We don’t and won’t ever sell your email address to ANY third parties.
– Your email address will only be used by Casta Blue for the purposes outlined above (unless we are required by law to provide it).
Please note: it may take up to three weeks to remove your email from marketing communications as they may be scheduled in advance.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect to:
– Generally fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
– Communicate with you about your order where required;
– To help us screen for potential risk and fraud (in particular, your IP address);
– If you have chosen to ‘Opt in’ to receiving marketing emails (when placing an order) or ‘Signed Up’ to e-newsletters, stock updates, promotions or news, then we may email you from time to time to provide you with information or advertising relating to our products or services.
– And more generally we use Device Information to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with selected trusted third parties – these are organisations who assist us in processing your order effectively, enable us to analyse website traffic and/or email marketing data, and help us to communicate products/services/marketing information effectively. These include:
– Postal/courier services – we use a selection of tried and trusted postal and courier services who require your Personal Information to process/deliver and update you on the progress of your order.
– Google Analytics – we use this to help us understand how our customers use the website, and to improve it — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
– Mail Chimp – our email subscription lists are managed by MailChimp – a global organisation with the highest standards of information and data security.
– Stripe – to process your payments efficiently and securely online. Stripe works by adding payment fields on the checkout and then sending the details to Stripe for verification.
Please note: the above third parties are examples and this may not be a full list, third parties may also change from time to time with emerging new technologies – but we will endeavour to keep it as up to date as possible and advise you to check back and review this Privacy Policy on an ongoing basis.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ONLINE ACCOUNT REGISTRATION
To make online ordering fast and effective you may choose to register an online account on our website. Any details that you provide when opening your account will be stored securely and available for future use. You may access your online account at any time to change/update your Personal Information and preferences, or close your account.
Please note: if accessing your online account from a public device, then we recommend that you Sign Out when you have finished your transaction to keep your account secure.
LINKS
If you click on any links on this website they may direct you to another external website. We are not responsible for the privacy policies of other websites and encourage you to read their privacy policies as they may differ from ours.
DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
PRIVACY POLICY CHANGES
We reserve the right to modify this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We advise you to review it frequently.
CONTACT US
If you have any questions or require further information, please don’t hesitate to contact us.
This Privacy Policy forms part of the Casta Blue website terms & conditions. By using this website you accept the policies that are outlined above.